Answers about our engagement, services, and ongoing support for your business.
If you're performing tasks that are routine, repetitive, or feel like you're just "going through the motions", we can help.
You don't need to have all the answers. We analyse your existing processes, identify what's consuming time without adding value, and show you exactly where a Workmate can help.
The easiest way to find out? Book a call and walk us through a typical day and we'll advise where can help for free.
If you or your team are spending significant time on these types of activities, a Workmate can likely eliminate or drastically reduce the effort spent:
- Repetitive browser or spreadsheet work (invoicing, payroll, reporting)
- Manual customer support responses
- Sales follow-ups, booking confirmations, issuing invoices, or payment reminders
- Answering repeated phone inquiries
- Data entry, extraction, or formatting across systems
Don't see your specific task?
We will identify opportunities by analysing your existing processes thoroughly and provide insight on where/when/how improvements can be made. Or if you've always wanted to create a new process but didn't know how to best implement, book a callback to chat with us.
Most AI companies sell pre-built products, voice agents, workflow tools, chat bots that solve one specific problem. If your needs fit their box, great. If not you're stuck adapting your business to their tool.
We do the opposite, We prioritise problems first and solutions second. The result is a custom designed solution around your existing processes, not another tool to manage. You're not buying another software platform, you're buying time back.
For quick, one-off tasks that take a few minutes and occur less than a handful of times a week, absolutely, free AI tools work great.
If a task happens repeatedly, involves multiple steps, or requires specific business logic and data from your systems, ChatGPT can't help. You'd still be doing the work just with assistance from AI.
AI Workmates are designed for recurring, operational workflows where tasks can be replaced entirely. Instead of prompting AI manually, we design solutions that interact with your systems. We move you from "chatting with AI" to "having AI run your operations".
The difference isn’t using AI, it’s removing work entirely.
Not at all. This is a collaborative partnership, so what is helpful, is an understanding of your processes in detail and a general sense of what you want to achieve (or what is consuming the majority of your time).
A hole in one for us, is replacing an entire workflow with a Workmate that now requires occasional review rather than routine execution.
For a single Workmate, most clients see a working demo within 1-2 weeks. However, the pace at which we work depends on how quickly you are able to provide feedback during development. Faster iterations mean faster deployment.
Most clients expand naturally after their first Workmate is deployed after experiencing their solution and the amount of time reclaimed.
Common example:
A client eliminates their invoicing workload, which frees up time to tackle customer onboarding automation. Both now run with such little involvement, attention is now focused on automating customer support.
Every engagement has two components: a one-time build cost and an optional ongoing hosting & maintenance fee (which 100% of clients choose).
Build costs range from $2,000 and vary based on complexity. Hosting & maintenance typically start from 5% of build costs monthly depending on complexity. This includes dedicated support, bug fixes, monitoring, and requirement updates as your business evolves.
Why the range? Complexity varies - some solutions involve simple data transfers, others require deeper integrations, higher processing volumes or are heavier on AI usage.
Note: You own your custom solution and can self-host if you have dedicated technical resources, though we cannot recommend this without dedicated IT support.
Still have questions? Check our real examples or book a callback and we’ll walk you through it.
Every solution is custom built. Every entity operates differently and integrate with different systems, so "off the shelf" solutions in our experience, has never provide optimal results often forcing you to change your business to fit the tool rather than the tool working with your business.
That said, there is a wide range of reusable components and frameworks we maintain so not all solutions are built from scratch which significantly reduces implementation time.
Every Workmate includes safeguards and clearly defined decision boundaries before processing. Whether this is cleaning, extracting or creating data.
For edge cases or uncertainty, we design scenarios to pause, escalate, or flag items for review often referred to as “human-in-the-loop”. Instead of checking everything, you only review exceptions or anomalies.
No more running through a process from a-z. Just focused review where it actually matters.
Yes, your AI Workmate works around the clock. Reliability is a key foundation for any software solution. Our role is to reduce overheads for you and your business, not increase them. We monitor uptime, performance, and errors continuously. If something needs attention, we handle it and notify you.
As long as we're made aware of business changes, we do. With hosting & maintenance (which all clients have chosen), we're your ongoing partner for reliability, technical issues, security, infrastructure, minor adjustments, fixes and advice.
If something "breaks" due to business changes we weren't aware of e.g. seasonal cycles, end-of-year processes, policy updates, etc., we'll work with you to understand what changed and fix it quickly.
Material changes that significantly alter scope or require new technology would require a new engagement. Routine updates, bug fixes, and minor tweaks are all covered with hosting & maintenance.
Immediately after launch we remain on heightened standby, also known as hypercare for 7 days to ensure the transition is seamless, and you are comfortable with your new Workmate in your environment.
After that, we move to maintenance mode. From your end, you do nothing but enjoy the results. *If your business requirements evolve over time, you simply notify us, and we configure your Workmate to adapt to the changes.
*Complex new builds or a change in systems would require a new engagement.
An AI Workmate is a custom-built digital operator that runs your administrative and operational processes automatically. It works in the background, 24/7, replacing repetitive execution with reliable systems. Shifting your responsibility and capacity, from completing tasks to simply reviewing outcomes. Designed with no major changes to your systems required.
The main limitations are with older, custom desktop programs that are installed on a single computer and don’t run in a web browser. These types of systems usually can’t connect to modern software. Older software that has been installed directly on your computer years ago may not be compatible with our automation tools. However, common programs like Microsoft Word, Excel, and Outlook work perfectly fine.
And in addition, banking websites and applications. For security purposes, Australian banks are built to block any external software from accessing them. For example, we can't create automations that log into your bank accounts and then process banking transactions.
